Chase R. Settles

4345 Lauguardia Lane APT 4112 ▪ Fort Worth, TX 76155 ▪ (501) 951-6228 ▪ Chase.Settles@gmail.com

To obtain a position in the area of leadership that will enable me to utilize my educational and professional background in Business Operations to make significant contributions to my employer, while enhancing my skills.  

 

TECHNOLOGICAL PROFICIENCIES

·               Microsoft Office Applications:  Word, Excel, Access, PowerPoint, Outlook

·               Web Browsers:  Internet Explorer, Netscape, Firefox, Safari, Google Chrome

·               Other Business Applications:   Lotus Notes, Employee Quality Management System, Terminal Control, Computer Aided Dispatch

 

SAFTEY PROFICIENCIES & CERTIFICATIONS

·                Hazardous Material & Security Awareness

·                Certified in CPR, AED and First Aid

·                Licensed Federal Railroad Administration Conductor

PROFESSIONAL SKILLS

·             Skilled in working with senior level management on business analytic projects

·             Excellent written and verbal communication skills

·             Proficient in managing and executing emergency and critical decisions in limited time spans

·             Experienced in project management by implementing projects throughout various organizations

·             Detail-oriented, organized, proficient in multi-tasking, and able to excel in pressured situations

·             Skillful in establishing and maintaining trusted relationships with customers and employees 

·             Coached and trained new managers to help develop leadership skills

·             Assisted the training coordination for an implementation of a new computer system

 

 

Bachelor of Arts in Journalism (Broadcasting)                               August 2004  – May 2008)

University of Arkansas, Fayetteville, Arkansas

 

 

Union Pacific Railroad, Dallas, Texas                (Sep 2011 – Present)

Manager of Yard Operations

-          Collaborate with Mechanical and Track departments to reach common objective

-          Coach and develop employees through daily field visits to help improve safety and productivity

-          Manage the inbound, outbound, and switching of freight in South Dallas, Downtown Dallas, and Mesquite, Texas

-          Manage the terminal transportation plan to ensure all business objectives are met

-          Supervise work crews in the execution of the transportation plan

-          Work on problem solving teams to ensure rules compliance, safety, efficiency, service, and economical performance

-          Ensure suppliers are meeting time sensitive goals

-          Operate in all aspects of railroading including train engine and yard operations, union contracts, remote control operations, dispatching, network control, and crew management

-          Manage the activities of workers, rail yard logistics, planning, crews, equipment, and intermodal shipments

-          Analyze and oversee yard capacity and forecast production to meet each customers logistics plan to ensure their needs are met

-          Address customer issues and complaints with effective resource allocation and commitment planning

-          Allocate company resources to achieve objectives and meet monthly budgets

-          Assess operating key measures and develop action plans to meet and exceed goals

-          Managed 20 to 30 employees per shift

-          Perform employee development reviews and performance assessments

-          Communicate cross-functionally with internal customers and other stakeholders

 

Kroger Co., Little Rock, Arkansas              (Jul 2009 – Aug 2011)

Co-Manager

-          Assisted with the overall day-to-day operations of the store associates to achieve desired sales and results and solved issues and concerns of associates and customers as needed

-          Assessed the stores’ ability to meet or exceed customer expectations for ease of shopping, variety, freshness, cleanliness, food safety and regulatory compliance

-          Coached and developed store associates through both formal and informal interactions

-          Supported the store manager in leading teams in the planning, implementation and execution of merchandising and operating initiatives

-          Developed action plans, and communications to all store associates

-          Worked with department heads and store associates to identify opportunities in the store, develop timely solutions and create action plans to ensure implementation of plans

-          Achieved or exceed weekly, period, and annual sales, wage budgets and profit budgets, as well as other targeted goals

-          Drove sales working with department managers to produce and maximize sales and profits, reduce shrinkage and improve each store department’s contribution

-          Maintained the regular store-level financial performance discussions to include developing budgets and other targeted goals with store associates

-          Demonstrated inclusionary leadership and supported the efforts of the Store, District, and Division Cultural Councils

-          Served as liaison providing upward feedback to Store Manager, District Manager and Coordinators on the effectiveness of all Division merchandising and operational plans or programs

-          Assisted the store manager in staffing, reducing turnover and increasing retention

-          Identified and corrected conditions that affected employee safety and ensured store compliance and associate knowledge of Federal, State, and Local laws, and with enterprise policies

-          Supervised and coached direct reports on the performance of their duties; completed performance reviews and provided feedback to direct reports